Westpoint 12000BTU Wall Split 12K HP WIM-1219.LH

Delivering your Online Order

Delivery is available throughout Zimbabwe and will be concluded between 2 – 5 working days from Monday to Saturday (excluding public holidays), subject to payment and order confirmation before 13:00 hrs. Depending on origin and destination, a further delay of up to 24 hours may be experienced on shipments to cities and towns outside Harare & Bulawayo.

What will the delivery cost?

Delivery charges are determined by the value of the order placed.

Delivery Fees

Type of Products	Express Delivery Fee
Orders over USD500 (excludes TVs, Large Appliances, Furniture, Beds, Large Items & Solar Equipment)	US$40.00
Orders under USD500	US$20.00
TVs	US$30.00
Large Appliances, Beds, Inverters, Portable Inverters, Generators, Outdoor & Solar Equipment	US$50.00
Large Items, Lounge Suites & Furniture	US$60.00

 

Delivery Information

We deliver Monday to Friday, between 8:00 AM and 5:00 PM, to both business and residential addresses.

When will my delivery arrive?

Your delivery will begin processing once we’ve received confirmation of your payment.

We deliver Monday to Friday, between 8:00 AM and 5:00 PM, to both business and residential addresses.

We do not deliver on public holidays.

What happens if I miss my delivery?

If we attempt delivery and no one is available to receive and sign for the goods, we will notify you of the failed delivery and reschedule it as soon as possible.

What if my items are damaged, faulty, or incorrectly delivered, when i have ordered online?

If you receive a damaged product, please notify us within 24 hours of delivery at +263 782 198525  or customercare@tvsales.co.zw. We will arrange for the damaged product to be collected and a new product delivered to you within 3 business days.

If you receive the incorrect items or an incorrect quantity, please notify us immediately at [Phone Number] or [Email Address] so we can rectify the situation. We will arrange collection of the incorrect items and replace them as soon as possible.

Returns & Refunds

We offer a comprehensive returns and exchange policy. You may return or exchange items at any of our stores, provided you have the original receipt and the product is in its original packaging and condition.A handling fee of up to 5% of the product’s value will be charged

The following items cannot be returned or refunded:

• Items specified as non-returnable/non-refundable.
• Delivery and/or installation costs.
• Pre-paid cards.
• Digital content.
• Damaged or abused items.
• Faulty/defective products after 14 days (excluding all plasma, LCD, and LED televisions larger than 32 inches, and all large appliances).

If your product becomes faulty or defective within the first six months of delivery, please bring it to any of our stores for inspection. You may be entitled to:

• Repair of the product.
• Replacement of the product.
• A refund of the purchase price.

If the product is found not to be faulty, you will be responsible for all handling and shipping charges, including collection and redelivery. You will also be liable if the goods are damaged or faulty due to misuse, abuse, or negligence.

The warranty does not cover defects caused by foreign objects or connection errors not inherent to the product.

Refunds may take up to 10 business days to appear in your bank account. If you do not receive your refund within 10 business days, please contact us at [Phone Number].

Contact Information: